Refund policy

Last Updated: October 31, 2026

Return Period

Fashionomy accepts eligible return requests within 30 days of delivery. Customers must contact us within this period to initiate a return.

To request a return, please contact our customer support team with your order number and the reason for the return. Our team will review your request and provide the applicable return instructions.

Return Eligibility

Return eligibility is reviewed based on the condition of the item and the specific circumstances of each return request.

Original packaging is not required in every case. The condition of the item and other relevant circumstances will be considered when reviewing a return request.

Please contact Fashionomy before sending any item back to confirm return eligibility and obtain return authorization and instructions.

Items sent back without prior authorization may be difficult to identify or process.

Return Shipping Costs

For returns due to personal reasons, such as a change of mind or selecting the wrong size, customers are responsible for the applicable return shipping costs.

If an item arrives damaged, defective, or incorrect due to an error on our part, please contact us with your order number and relevant details. Fashionomy will review the issue and handle the applicable return shipping arrangements at our expense.

Restocking Fees

Fashionomy does not charge restocking fees for eligible returns.

Return Processing

Once a returned item has been received, eligible returns will be reviewed and processed within 1–3 business days.

Customers will be notified of the return outcome and applicable refund arrangements after the review is completed.

Refund Method and Timing

Approved refunds will be issued to the original payment method used for the purchase.

After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

The time required for the refund to appear may vary depending on the payment method and financial institution.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact Fashionomy as soon as possible.

Please provide your order number and a description of the issue. Photographs may be requested to help us review the matter and determine the appropriate resolution.

How to Request a Return

To request a return or ask a question about a refund, please contact us using the information below:

Store Name
Fashionomy

Email
hello@fashionomy.com

Phone
+1 504-912-7277

Business and Return Address
3011 SILVERWOOD PARK LN
SPRING, TX 77386
United States

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CT
Saturday – Sunday: Closed

Please include your order number when contacting us so we can identify your purchase and assist you more efficiently.

Do not send returned items directly to the business address without first obtaining return authorization and the applicable return instructions from Fashionomy.

Policy Updates

Fashionomy may update this Return & Refund Policy when necessary. Any changes will be reflected on this page with a revised Last Updated date.